Ana Da Silva
Patient Services & Accounts Receivable Manager
Having been involved in IVF for more than a decade, I believe to have extensive knowledge within the financial and patient services fields. I have managed large accounts and administrative teams for the most part of my IVF career.
It is at the forefront of my beliefs to provide patients with the utmost level of care as I strongly believe in treating everyone equally with respect, dignity, and empathy.
I also strongly believe in treating my fellow staff members with the same respect in order to create a happy, positive, and motivated workplace as well as a healthy work-life balance for all teams. I believe that it is important that teams working alongside me are happy and encouraged to achieve their best as this will lead to a more successful and productive environment.
Some of my main attributes are being a good mediator, a calm and collected individual when faced with critical-thinking scenarios and applying the right techniques to provide every patient with the best outcome.
People also often come to me for advice and feel comfortable in confiding in me. I think it is important to trust those around you and create an inclusive environment where there are no wrong questions.
On a more personal note, I love to keep up with trendy fashion, travelling and cooking.
Patient Services Officer (PSO)
Team Leader - Ruby / Lilac
Simone has a strong history in the medical administration field, with experience that ranges from Team Leader, and Management during her early days within the industry.
Simone brings a wealth of administrative wisdom and passion to her role at No 1 Fertility. She adores her team and patients and gets a true thrill out of the work that Dr Lynn Burmeister brings to the world. She thoroughly enjoys working in the beautiful and supportive environment Dr Lynn has created, and finds it incredibly rewarding and fulfilling to help make patients’ dreams of parenthood come true.
Simone is a country girl at heart, originally hailing from Ballarat. She is a keen bombers supporter and sports lover and enjoys spending her free time with Otis the beagle.